Refund & Cancellation Policy
This policy outlines how refunds and cancellations are handled for CoreCrafted products and services.
1. Custom Systems
All custom-built systems are made to order.
Once assembly or build work has begun, refunds are not available under any circumstances.
2. Mission-Proven Builds
Refund eligibility for Mission-Proven Builds depends on the current stage of the build process.
Each request is reviewed on a case-by-case basis, and eligibility is determined based on work completed.
3. Deposits
All deposits are non-refundable once work on an order has started. Deposits cover planning, sourcing, and initial preparation costs.
4. Defective Systems
If you receive a defective system, you must notify us within 48 hours of delivery.
Our team will review the issue and provide an appropriate resolution, which may include repair or replacement where applicable.
5. Contact & Support
For questions regarding refunds, cancellations, or order issues, please contact our support team. We aim to resolve all concerns fairly and transparently.